Privacy Policy

This Privacy Policy explains how Conversion Pattern Inc., a Delaware corporation in the United States, operating Ad Army, collects, uses, shares, and protects personal information when you use the service. It applies to the web application, account and workspace features, Studio, Pipelines, Assets, Feeds, Prompts, Brand Kit, billing, support, and related services.

Ad Army is a creative workflow and AI generation service. Because users choose what to upload, prompt, import, or generate, workspace content may include personal information, brand information, product information, or third-party materials supplied by you.

Account and profile information: email address, authentication identifiers, profile details, workspace membership, invitations, roles, preferences, and related account metadata.

Workspace and creative content: prompts, messages, scripts, storyboards, projects, pipeline definitions, uploaded files, brand assets, product URLs, generated text, images, audio, video, notes, approvals, comments, asset metadata, and related history.

Billing information: Stripe customer identifiers, subscription status, plan, credit balances, credit transactions, invoice and payment metadata, auto top-up settings, and limited payment-method details returned by the payment processor. We do not store full card numbers.

Usage, device, and diagnostic information: pages and features used, generation events, model and provider selections, logs, IP address, browser and device information, error reports, performance data, security events, and approximate location derived from technical information.

Information from integrations and imports: data returned by connected services such as Pipedream integrations, feed sources, stock media providers, product page imports, webhook triggers, email triggers, or other sources you configure.

We use information to provide, maintain, secure, debug, and improve Ad Army; authenticate users; sync and store projects; process AI generation requests; manage credits and subscriptions; send invitations and service emails; provide support; monitor abuse; and comply with legal obligations.

We use workspace content to provide the features you request, including sending prompts, files, reference assets, product page material, and other inputs to AI providers and processing services.

We use analytics only when consent is granted through the consent banner. Error monitoring that is necessary to operate and secure the service may run regardless of analytics consent, while session replay is gated behind analytics consent.

We do not retain, store, or combine customer datasets for our own AI model training or algorithm improvement unless expressly authorized in writing. We do not use customer workspace content, prompts, provider data, or generated outputs to train models that we own.

Third-party AI providers and media processors may receive the inputs and outputs needed to complete the feature you request. Their processing is governed by their applicable terms, data-processing commitments, and configuration for the provider or model used.

Where privacy law requires a legal basis, we process information to perform our contract with you, pursue legitimate interests such as securing and improving the service, comply with legal obligations, protect vital interests where necessary, and rely on consent for optional analytics or similar non-essential tracking.

You may withdraw analytics consent through the consent controls where available. Withdrawal does not affect processing that occurred before withdrawal or processing that is necessary for account, security, billing, or service operation.

We share information with service providers that help operate Ad Army, including hosting, database, authentication, storage, AI model providers, media processing providers, payment processors, analytics providers, error monitoring providers, email providers, automation/integration providers, and support tools.

Examples of provider categories used by the service include Supabase for authentication, database, and storage; Vercel for hosting and serverless functions; Stripe for payments; AI and media providers such as Google, OpenAI, Anthropic, xAI, Kling, ByteDance, ElevenLabs, FAL, Modal-backed processing, and similar configured providers; PostHog for analytics; Sentry for error monitoring; Resend for email; Pipedream for integrations; and stock media providers such as Pexels.

We may also share information if required by law, legal process, security investigation, rights enforcement, business transfer, or to protect users, third parties, Ad Army, service providers, or the public.

Ad Army uses cookies, browser storage, and similar technologies for authentication, session management, preferences, local persistence, security, and feature operation. Some generated or uploaded content may also be cached locally to keep the app responsive.

Optional analytics help us understand product usage and improve the service. Where required, analytics and session replay start only after you accept analytics in the consent banner. Rejecting analytics does not prevent strictly necessary storage used for login, security, billing, or core app functionality.

When you use AI features, the prompts, attachments, URLs, reference assets, generated outputs, and related metadata needed for that request may be sent to the selected AI provider or media processor. Providers may process that information under their own terms, policies, and technical safeguards.

Do not submit personal information, confidential information, regulated data, or third-party content to AI features unless you have authority to do so and understand that it may be processed by third-party providers needed to complete the request.

Ad Army and its providers may process information in countries other than where you live. Where required, we rely on appropriate safeguards such as contractual protections, provider data-processing terms, adequacy mechanisms, or other lawful transfer mechanisms.

We keep account, workspace, project, billing, and support information for as long as needed to provide the service, maintain records, resolve disputes, enforce agreements, comply with legal obligations, prevent abuse, and support backups and disaster recovery.

You may delete certain content or request account deletion, subject to workspace permissions, legal requirements, backup cycles, fraud prevention, security logs, billing records, and other legitimate retention needs. Some generated media, logs, cached data, and backups may persist for a limited period after deletion from the active interface.

We use technical and organizational measures designed to protect information, including authentication, role-based workspace access, storage controls, rate limits, credit reservation controls, monitoring, and provider security features. No system is completely secure, and you are responsible for protecting your account credentials and workspace access.

Depending on your location, you may have rights to access, correct, delete, export, restrict, or object to certain processing of your personal information. You may also have the right to withdraw consent where consent is the legal basis and to complain to a data protection authority.

California residents may have rights to know, delete, correct, opt out of certain sale or sharing, limit use of sensitive personal information, and avoid discrimination for exercising privacy rights. Ad Army does not sell personal information for money. Where analytics or similar technologies are treated as sharing under applicable law, you can reject non-essential analytics through the consent banner.

To exercise privacy rights or ask questions, contact support@ad.army. We may need to verify your identity and authority before acting on a request.

Ad Army is not directed to children and should not be used by anyone who is not old enough to form a binding contract or use online services under applicable law. Do not submit personal information about children unless you have the necessary authority and the use complies with applicable law.

We may update this Privacy Policy from time to time. If changes are material, we will take reasonable steps to notify you, such as by updating the date above, showing an in-product notice, or emailing account administrators.

Privacy questions and requests can be sent to support@ad.army. Mail may be sent to Conversion Pattern Inc., 2261 Market Street #4847, San Francisco, CA 94114, United States. UK correspondence may also be sent to Findly UK Limited, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.